Happy to help! 


Got Questions? 

Given most of my days are spent in appointments with patients and I have no assistant, I have answered these FAQs here to give you instant information in regards to the most common questions I get from prospective & current patients. 

IS THIS PRACTICE A GOOD FIT FOR ME? +

If you're looking for a root-cause, holistic approach and you're open to functional or integrative nutrition care, we’ll get along just fine. I work with patients who want to get to the root cause of their health journey (when feasible), not just treat symptoms.

I use advanced functional lab testing, precision nutrition, targeted supplementation, and out-of-the-box wellness strategies to help you address the dysfunction and get it functional and feeling your best. You can learn more about working together here: About page.

DO YOU OFFER DISCOVERY OR CLARITY CALLS? +

I don’t offer discovery calls for insurance-covered services.

Instead, I recommend exploring:
• This FAQ page
• My 1:1 Care Page
• My About page
• My blog and podcast pages for info on my care philosophy

If you have in-network insurance, your time in appointments is likely covered, and my goal is to save you time, money, and energy.

HOW DO I SCHEDULE MY FIRST APPOINTMENT? +

Easy! Click here to book a package. I don't offer a la carte sessions as improving your health won’t happen in one or two appointments, and I strive to help you see a transformation.

Once you're scheduled, you’ll get a welcome email that walks you through setting up your secure patient account on Practice Better.

From there, you can manage your appointments, paperwork, and upload labs that have already been done, if applicable.

Please note: I don’t schedule appointments over the phone. All consultations are offered via telehealth and must be booked through my HIPAA-secure patient portal. It’s the fastest and only way to schedule with me.

WHAT STATES CAN YOU SEE PATIENTS IN? +

Per licensure laws, I can only see patients located in: AK, AZ, CA (CA requires physician referral) CO, CT, IL, IN, MA, MI, TX, UT, VA, WV, WI, WY at the time of your appointment.

You must be located in one of the above states during your appointment time.

*Note, licensure laws are based on where the patient is located at the time of service, not necessarily where they reside. If you don’t live in one of these states, try one of my online programs.

WHAT’S THE CONCIERGE-INSURANCE HYBRID MODEL? +

It’s the best of both worlds. Use your plan benefits for longer appointment times, which are billed to insurance. Your paid concierge package gets you frequent access to me through secure messaging, faster scheduling, and personalized services like meal planning.

This model allows me to provide the deeper, higher-touch functional care that the traditional insurance model alone doesn't allow for. Traditional insurance forces providers to see 50 patients a day, making visits short (which can't and won't help you as much).

You’ll get ongoing support beyond your sessions, because the work we do goes deep. This isn’t surface-level advice like “drink more water,” “you’re probably just stressed,” or the classic “just eat less and move more.” We go far beyond that, and real progress requires real support.

Patients who book 6-month Concierge-Insurance Hybrid Packages will receive:

• Access to book more frequent and longer sessions
• Unlimited HIPAA-secure messaging
• Personalized meal plans upon request
• Access to one of my online programs

WHAT HAPPENS AFTER I BOOK MY FIRST APPOINTMENT? +

You'll get a confirmation email with instructions to create a Practice Better account. Once set up, complete your paperwork before your appointment. You can upload any labs or documents you want me to review.

HOW ARE APPOINTMENTS CONDUCTED? +

All appointments are virtual and done through Practice Better, a secure, HIPAA-compliant video platform.

Simply log into your account, click the video icon next to your appointment, and you're in.

WHAT CAN I EXPECT DURING MY FIRST APPOINTMENT? +

We’ll review your health history, discuss your goals, and create a personalized care plan. Depending on your needs, I may recommend advanced testing (like blood, stool, or urine tests). You’ll receive your care plan and any resources we discuss via your Practice Better portal.

DO YOU OFFER LAB TESTING? +

Yes. I’m actually known for advanced functional testing and interpretation. I use third-party labs that offer cash-pay testing for a more in-depth view of your health.

Most patients invest between $500–$2,500 for initial and follow up testing, depending on their needs. While that may feel like an investment, this kind of testing often saves money in the long run with fewer prescriptions, fewer copays, less frustration, and actually getting to the root of the problem.

Labs can be paid using HSA/FSA cards and often provide data that conventional lab work doesn’t.

Already have labs? Great. I’ll review anything you upload with you during your appointments, including past tests ordered by other providers.

WILL I NEED A FOLLOW-UP APPOINTMENT? +

Absolutely. Healing is a process, and ongoing care makes a difference. I typically recommend at least 10 sessions over 6 months. You can book 30 or 60-minute follow-ups, and I suggest pre-booking to secure the times you want.

HOW DO I BOOK FOLLOW-UPS? +

Log in to Practice Better to schedule, reschedule, or cancel. I don’t handle booking via text or social media for legal, privacy, and security reasons.

DO YOU TAKE INSURANCE? +

Yes! I’m in-network with Aetna PPO, Blue Cross Blue Shield PPO/Anthem, and United Healthcare/UMR. I submit claims on your behalf for consults, but you must call your insurer before booking your package to self-verify your nutrition benefits.

Use the free Insurance Coverage Checklist to guide that call and upload a screenshot to your patient portal.

Out-of-network? Or your plan doesn’t have nutrition benefits? I offer cash-pay packages that can be financed or paid with HSA/FSA cards.

WHAT IF MY PLAN ONLY PARTIALLY COVERS THE APPOINTMENT? +

After each session, I’ll submit a claim to your insurer. If they only partially cover it or deny it, I’ll send you an invoice. You can pay through Practice Better or set up a payment plan.

If your insurance ultimately doesn’t pay, the remaining balance is your responsibility.

WHY DO YOU REQUIRE A CARD ON FILE? +

Your card is securely stored in the patient portal and only used if:
• Insurance doesn’t fully cover your appointment
• You cancel or no-show with less than 24 hours’ notice ($150 fee)
• You choose a package or service that requires out-of-pocket payment

DO I NEED A REFERRAL TO BOOK WITH YOU? +

It depends. Most PPO plans don’t require one, but some states (like California) do. If needed, have your doctor fax the referral to 630-345-8638.

ANYTHING ELSE I SHOULD KNOW BEFORE BOOKING? +

Functional care is time-intensive, data-driven, and unfortunately not fully supported by insurance systems.

Always remember: what’s best for insurance companies (which are for-profit businesses) isn’t always what’s best for you.

Functional healthcare works. There’s a reason so many people seek it out and are willing to pay out of pocket. I’m here to guide you through it and help you create your own success story.

- Kiki Mazza


Not even finished with my protocol yet and I feel like a new person. I can't thank Katie enough and I will continue working with her and referring her to everyone I know.

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